Refund policy

Eligibility for Returns & Exchanges
Items are eligible for return or exchange within 7 days of receipt of delivery.
The product must be in its original, undamaged condition. Any signs of damage, wear or use, or alteration may void eligibility.

Process for Exchanges
If you wish to exchange your item, follow these simple steps:

Email us first : reelactionluresqld@gmail.com

Any items returned without approval first won't be accepted. 

Package Your Item: Place your item in a postage bag or protective packaging.
Include Required Information: Ensure the package contains:

• Your full name
• Your order number
• A contact email for any follow-up communication
• A return delivery address
• Any additional details to help us process your request quickly

Once we receive your item, our team will assess it to ensure it qualifies for exchange. Upon approval, we will process the exchange promptly. If you have specific requests or requirements, feel free to include them in the package.

Returns for Faulty Products
In cases where a product is faulty, we offer replacements instead of refunds. Here’s how it works:

Reach out to our customer service team through email on our website.
Follow the packaging and return instructions outlined above.
Once we receive the item, we will assess the issue. If the product is confirmed faulty, we’ll arrange a replacement.

Thank you for shopping with us and for helping us make the exchange process easy and efficient!

Oh no! The best way to deal with this is to directly contact the courier as they will have further information. 

Please visit: https://auspost.com.au/help-and-support, there is an enquiry, online chat or call option. 

Australia Post will directly keep you updated if they open up an enquiry. 

Reel Action Lures takes no responsibility for delays or lost parcels caused by Australia Post or their affiliates.